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First results for maternity services

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The first set of results for maternity services for the friends and family test (FFT) have been published. The data comprises feedback from thousands of pregnant women and mothers of newborn babies who have given their views on the services they received throughout their pregnancy.

The FFT for maternity services received over 93,600 pieces of feedback. The response rates for feedback on the services offered at the birth of a child was more than 19 per cent for each month between October and December, which outperformed the target level of 15 per cent. All of the expected organisations (138 Trusts) submitted data for November and December. Only one organisation did not submit data for October due to difficulties collating it.

Some NHS Trusts have already started to use the data to improve their services such as The University Hospitals Coventry and Warwickshire NHS Trust. The trust received feedback raising issues over the birth centre's discharge process and visiting arrangements for partners.

As a result staff worked to speed up the discharge process and have allowed fathers to stay on the ward at night.

The statistics for each trust can be found here:

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