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Nine out of 10 patients have trust in their general practice

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Patients rated their experience of their GP well Patients rated their overall experience of their general practice highly

The vast majority of patients have confidence and trust in their family general practice staff such as nurses and pharmacists, according to new research published today by NHS England.

Patients rated their overall experience of their general practice highly, with four out of five saying staff treat them with ‘care and concern’ and provide them with enough time to listen to their needs. With patient choice a priority in the NHS Long Term Plan, nine out of 10 patients felt involved in decisions about their care, while seven in 10 rated their overall experience of making an appointment as good, the GP patient survey shows.

‘Family doctors in England see nearly one million people every day and this survey shows they appreciate the fantastic job they do alongside other practice staff such as nurses and pharmacists,’ said Dr Nikita Kanani, acting director of primary care for NHS England.

‘However, GPs continue to face pressure and increasing demand and while seven in 10 patients were satisfied with the appointment they were offered, some patients were waiting longer than they would have liked to see their GP.’

Other key findings of the survey include 82.9% describing the overall experience of their GP practice as good, while 67.4% of patients rated their overall experience of making an appointment as good. Additionally, of everyone who wanted a same day appointment, 62.1% got one.

‘Increasingly, patients will see their general practices bolstered by teams of health professionals such as social prescribers, pharmacists and therapists, as well as clinical nurses, physician associates and community paramedics, who will give them the specialist care they need, while freeing up family doctors to care for the sickest people,’ added Dr Kanani.

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I cannot agree with this at all. I do agree that my particular surgery Isca Medical Practice is fantastic as they have their own walk in centre morning and afternoon. All surgeries should adopt this practice as it would cut down on phones ringing and patients having to wait 3 weeks or more for an appt with their own doctor. In Somerset there is surgery where you have to see a triage nurse and rarely get to see your GP even if you have AF diagnosed on an ECG. They prescribe heart medications over the phone and the doctor just phones you up. Put on heart medication unnecessarily and suffer loss of earnings too. There is no way that 7 out of 10 patients can be happy with the appointment system. I would like to know how these figures were arrived at and whether the survey was totally independent because it doesnt seem that way in reality!
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