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Written complaints against nursing fall

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The number of complaints against nursing, midwifery and health visiting services has fallen since 2012, according to figures from HSCIC.

Data on Written Complaints in the NHS 2013/14 revealed that 21.7 per cent of the total number of complaints received between April 2013 and March 2014 were about nursing, midwifery and health visiting. This compares to from 41.7 per cent received in 2012, a drop of 20 per cent. In 2013, 22.1 per cent of the complaints were for nursing.

Despite the reduction, nursing, midwifery and health visiting stimulated the second highest level of complaints, after hospital doctors and surgeons. This includes both primary and secondary care nurses and midwives. No distinction was made in the figures. However, around 90 per cent of patient contacts are with primary care, so this does not necessarily mean there is poor service in the sector.

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