Some 7000 GP practices are registered with CQC (Box 1), occupying 16% regulated providers.1
If you work in one of the practices expecting an inspection soon (Table 1) here’s how you can make the most of it and maximise your kudos with inspectors.
The first thing to do is to cover the basics. Make sure your files are up to date and easily accessible – electronic or hard copy. Put summary sheets in place for things like complaints, accidents and incidents, safeguarding and CQC notification files so they can see at a glance everything that’s been reported and the actions taken. Do your trend analysis on these to identify patterns and actions to prevent repetition.
Gather feedback from service users and evidence any changes you’ve made as a result. A simple ‘you said, we did’ one page summary on your noticeboard will do this and speak volumes to inspectors. Make sure your records on service users are in order, enabling staff to deliver safe care.
Show that you have