This site is intended for healthcare professionals only

Teamwork and change: what could we do differently?

Written by: | Published:

This article looks at what we could do differently when faced with workplace and team conflicts. Two models will be discussed: one that aims to help prevent the development of conflicts and the other that uses a partnership approach to resolving them.1,2

In both models, the aim is to strengthen the relationship between the parties involved so that they can work together to provide better care. This is in contrast to a common perception that conflict resolution is about negotiating hard to get the most we can.

The latter approach is based on a power/coercion model, which results in either a winner and a loser or both parties feeling that they have lost. By aiming instead to build the relationship between interdependent colleagues, we can promote more harmonious working.

Part of this process involves examining our own motivations and fears. It should lead us to understand the needs and values of the people concerned and try to find shared goals.

Eight steps of conflict resolution

The conflict partnership described by Dudley Weeks involves eight steps, of which three will be discussed further and related to common scenarios in primary and community healthcare.2 The steps may be part of a process involving an external mediator but can equally be applied in our daily experiences or used by managers and leaders in addressing team problems.

Please login or register to read the rest of the article and to have access to downloads and comments.

What do you think? Leave a comment below or tweet your views to @IndyNurseMag

This material is protected by MA Healthcare Ltd copyright.
See Terms and Conditions.

Most read articles from Practice Nursing Journal

Practice Nursing Journal latest issue and most read articles.

Click here to read a selection of free to access articles from Practice Nursing Journal


Sign up to the newsletter


Independent Nurse is the professional resource for primary care and community nurses, providing clinical articles for practice nurses and prescribers.


Subscribe to our newsletter and stay up to date with the latest nursing news.

Stay Connected

Stay social with Independent Nurse by following us on Twitter, liking us on Facebook or connecting on LinkedIn.


Need access to some of our older articles? You can view our archive, or alternatively contact us.

Contact Us

MA Healthcare Ltd.
St Jude's Church, Dulwich Road
London, SE24 0PB

Tel: +44 (0)20 7738 5454
Registered in England and Wales No. 01878373

Meet the team


Find out how to contribute to Independent Nurse here.